Privacy Policy

 

Looking for info on Privacy and Data Protection?

You’ve come to the right place.

 

Shine Shack is committed to ensuring that your privacy is protected. This privacy policy clarifies how Shine Shack uses and protects any information you give us when using this website.

 

Shine Shack may occasionally change this policy by updating this page. We want to inform you of all your rights relating to your information.

 

What information do we collect?

 

Data we collect includes:

 

  • Name
  • Contact Details
  • Payment Information
  • When you contact us
  • IP Address
  • Purchase History
  • Device Type
  • Operating System
  • Location Data
  • Your response to promotions

 

We may also obtain data surrounding how you use the website to help us develop and improve the site.

 

 

What do we do with the information we gather?

 

All our data collection is done in order to help ensure we provide the best service possible. This information enables us to process your order, ship it out to you, let you know when it is coming and prevent fraud.

We also use the above data to give you what you want, let you see our shiny new products and update you on any exciting new promotions. We simply want to provide the best user experience possible to our customers.

We may occasionally send out emails about new products, offers or other information we believe you may find interesting using the email address which you have provided. You can stop these at any time by:

 

  • Contacting us on info(at)shineshack(dot)co(dot)uk
  • By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email

 

Please allow up to 3 days for this to take effect.

 

 

Marketing and Remarketing

 

We engage in online advertising to help keep you aware of what we’re up to and help you see and find our products.

 

Like many companies, we target Shine Shack ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

 

The ads you see will be based on information we hold about you, or your previous use of Shine Shack or on Shine Shack ads you have previously clicked on.

 

 

How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

If you change your mind after you opt-in, you can withdraw your consent for us to contact you or to fully delete you from our records at anytime, by contacting us at info(at)shineshack(dot)co(dot)uk

 

 

Payment

 

Financial transactions relating to Shine Shack are handled by our payment services providers, PayPal and Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

 

You can find information about the payment services providers’ privacy policies and practices at:

 

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

https://stripe.com/gb/privacy

 

 

Third Party Services

 

Shine Shack does not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

 

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

 

  • Companies that do things to get your purchases to you, such as payment service providers and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

 

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

 

 

Social Media

 

Shine Shack loves social media. You may have even first discovered us via Instagram. Our Angels are regularly shining at events and festivals, and we love to keep in touch with all of you! We recognise that social media provides an opportunity for our company to perform marketing, stay connected with our customers and build our profile online.

 

If you interact with us on social media, you are consenting and allowing us to interact with you.  An interaction can be defined as liking or following our social media accounts, commenting or tagging us in photos or post and sharing our content via liking or retweeting. From this interaction, we may collect data that will help enhance your experience with us in the future.

 

If you tag us in one of your shine creations using Shine Shack products, you may be lucky enough for us to share it across our social media accounts too. By interacting with us, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, just get in touch and we will stop.

 

 

Security

 

We are committed to ensuring that your information is secure. We take reasonable precautions and follow industry best practices to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed.

 

To prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

We hold all your information until you no longer hold an account with us or until you specify that you no longer want us to hear from us.

 

 

Cookies

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.

 

The four main types of cookies we use are:

 

  • Site functionality cookies – these cookies allow you to navigate the site and use our features
  • Site Analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience
  • Customer Preference Cookie – when you are browsing or shopping on Shine Shack, these cookies will remember your preferences (e.g. language or location), so we can make your shopping experience as seamless as possible, and more personal to you
  • Segmentation and Targeting Cookie – these cookies are used to deliver relevant ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of marketing campaigns

 

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Shine Shack user experience that we pride ourselves on providing our customers.

 

Age of Consent

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

We do not knowingly collect the data of anyone under the age of consent on our website.

 

 

Changes to this Privacy Policy

 

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Shine Shack website or by some other means of contact, such as email, so that you are able to review the changes before you continue to use Shine Shack.

 

 

Questions and Contact Information

 

If you would like to:

 

  • access, correct, amend or delete any personal information we have about you,
  • register a complain
  • simply want more information,

 

simply contact our Privacy Compliance Officer at: info@shineshack.co.ukor by mail at:

 

FAO Privacy Compliance Officer

Shine Shack

38 Portland View

Bristol

BS2 8FH

 

Last updated on 20th May 2018